RETURN & REFUND POLICY

ZuzuCase - zuzucase.com
Effective date: 1 June 2026

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14-Day Return Policy

We offer a 14-day return policy. You have 14 days after receiving your item to request a return - for any reason and without giving any justification.

The 14-day period begins on the day you physically receive your Product.

To start a return, simply send us a clear statement of your decision. You may use:

• Email: jack@zuzucase.com

You do not need to wait for our approval. Sending your return request within the 14-day period is sufficient to meet the deadline, even if you ship the Product back later.

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What Can Be Returned

Standard Products - cases with pre-designed patterns from our catalogue - are eligible for return.

You may unpack and inspect the Product as you would in a physical store, but please do not use it beyond what is needed to check it. If the Product shows signs of use beyond reasonable inspection, we may reduce the refund to account for the diminished value.

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What Cannot Be Returned

Customised Products - cases personalised with your own graphic, photograph, name, inscription, or other individually specified element - cannot be returned.

Because these products are made to your individual specification, they are excluded from our return policy. You are clearly informed of this during the ordering process, before you confirm your order.

Important: This does not affect your right to a refund or replacement if the Customised Product arrives defective (e.g. a printing error, damage, or a result that doesn't match the approved preview). See "Defective or Damaged Items" below.

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How to Return a Product

1. Notify us within 14 days of receiving your Product by sending a return request to  jack@zuzucase.com.
2. Ship the Product back to us within 14 days of sending your return request. Send your return to:

   POLAND
   New Tech
   Promyka 49/46
   05-800 Pruszków

3. We recommend using a tracked shipping service, as you are responsible for the Product until it reaches us. Please keep your proof of postage.

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Return Shipping Costs

You are responsible for the cost of return shipping. We do not provide prepaid return labels. Please arrange and pay for the return shipment yourself.

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Refunds

Once we receive your returned Product (or proof that it has been dispatched), we will process your refund. Your refund includes:

• The full price you paid for the Product;
• The cost of standard delivery we charged you. If you chose a delivery option more expensive than our cheapest standard shipping, we refund up to the cost of the cheapest standard option.

Your refund does not include the cost of return shipping.

Refund method: We refund you using the same payment method you used for the original purchase, unless you expressly agree to a different method. No additional fees apply.

Refund timeline: We process refunds within 14 days from the date we received your return request. We may delay the refund until we have received the returned Product or proof of its dispatch, whichever comes first. Your bank or payment provider may need additional time to credit the amount to your account.

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Defective or Damaged Items

If your Product arrives defective, damaged in transit, or doesn't match what you ordered - including Customised Products that don't match the approved preview — this is covered by our product warranty, not the return policy.

Contact us immediately at jack@zuzucase.com with your order number and photos of the issue. You are entitled to:

• Repair or replacement at no cost to you;
• If that's not possible, a price reduction or full refund.

We cover all shipping costs for defective or damaged items. These warranty rights apply for 2 years from the date of delivery.

For full details, see § 9 of our Terms and Conditions.

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Wrong Item Received

If you received the wrong product (wrong design, wrong device model), contact us at jack@zuzucase.com with your order number and a photo. We will send you the correct item or issue a full refund - your choice. Return shipping for wrong items is on us.

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Exchanges

We do not offer direct exchanges. To get a different product:

1. Return the original item (see above).
2. Place a new order for the item you want.

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Sale / Discounted Items

Products purchased on sale or at a discounted price are eligible for return on the same terms as full-price items.

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Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Double-check your bank or credit card statement - refunds may take a few days to appear.
2. Contact your bank or payment provider, as processing times vary.
3. If you've done the above and still haven't received your refund, contact us at jack@zuzucase.com

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Return Form

(Complete and send this form only if you wish to return your order.)

To: New Tech, Promyka 49/46, 05-800 Pruszków, Poland 

I wish to return the following item(s):

• Product(s): _______________
• Order number: _______________
• Date ordered: _______________
• Date received: _______________
• Reason for return (optional): _______________
• Name: _______________
• Address: _______________
• Date: _______________

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At a Glance

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Contact Us

For any return or refund questions:

• Email: jack@zuzucase.com
• Address: New Tech, Promyka 49/46, 05-800 Pruszków, Poland